Evidence-led articles on AI calling agents, speed to lead, dialers, call-center economics and sales operations, from the team building LeadPedlar.
The predictive dialer paced calls for people in seats. Agentic dialing puts an AI agent on every call and keeps people for the moments that need them. What to change, what to measure, and a 90-day plan.
10 articles
The predictive dialer paced calls for people in seats. Agentic dialing puts an AI agent on every call and keeps people for the moments that need them. What to change, what to measure, and a 90-day plan.
Predictive dialers trade dropped calls for agent occupancy; power dialers trade occupancy for a clean answer; an AI agent removes the trade-off. How each works, what it costs and how to choose.
The real cost of a five-tool sales stack, the lead lifecycle on one platform — buy or upload, AI first touch, qualification, human or AI closing, service — and when a specialised tool still earns its place.
Missed inbound calls are lost customers. What an AI receptionist actually does, how it compares with answering services and IVRs, and how to keep people first while the AI steps in when everyone is busy, nobody is online or it is after hours.
Classic AMD guesses from silence and speech lengths and gets it wrong in both directions. How an AI agent that listens first classifies the answer, finds the beep, leaves a personalised voicemail and stops when a person picks up.
A purchased list is only as good as the first hour you give it. How to buy verified leads through escrow, import them cleanly, let the AI make the first call within minutes and hand the warm ones to closers.
A screen-by-screen walkthrough of an unattended AI calling campaign: the context, the handling mode, hand-off rules and SIP extensions, calling hours, what the AI does on each kind of answer, and how you watch it and redial.
The end-to-end workflow for qualifying leads with an AI agent — first call within minutes, voicemails on the beep, callbacks and live transfers — and the few places where people still add value.
Vendors quote dollars per call for humans and cents per minute for AI. We build the model properly — wage, benefits, turnover, AI minutes, hand-offs — and show cost and profit per qualified lead for human-only, blended and AI-first teams.
What the speed-to-lead studies really measured, why the odds collapse within minutes, why human teams structurally miss the window, and how an AI first call makes a 5-minute response the default.
Put the ideas to work on your own lists
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